Terms of Service

Last Updated: 11/12/2025

Welcome to Firetail Golf (“Firetail Golf”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website firetailgolf.com.au and the purchase of any products from our online store (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

1. Eligibility

By using our Services, you confirm that you are at least 18 years old or have permission from a parent or guardian.

2. Online Store Terms

By placing an order with us, you agree that:

  • All information you provide is accurate and complete.
  • You are authorised to use the payment method provided.
  • Orders may be refused or cancelled at our discretion (e.g., for suspected fraud, errors, or availability issues).

3. Accounts

Customers may check out as guests or create an account.

If you create an account:

  • You are responsible for keeping your login information secure.
  • You must notify us immediately of any unauthorised use.
  • We may suspend or terminate accounts that violate these Terms.

4. Product Information & Availability

We aim to display accurate product information, but we do not guarantee that:

  • Colours, details, or descriptions will be perfectly accurate on all devices.
  • Items will always be in stock or available.

Prices, product offerings, and availability may change without notice.

5. Pricing & Payment

All prices are shown in Australian Dollars (AUD) unless otherwise stated.
We reserve the right to update pricing at any time.

Payment must be made at checkout using one of the accepted methods.
Your order is not confirmed until payment is successfully processed.

6. Shipping

We ship domestically within Australia and internationally.

Estimated shipping times are provided at checkout but are not guaranteed.
Customers are responsible for any customs fees, import taxes, or duties for international orders.

7. Returns & Refunds

Our return policy is as follows:

“Returns must be made within 30 days of purchase. Item must be unused with tags attached.
If you have an issue with an item after use, feel free to get in touch via contact@firetailgolf.com.au.”

To initiate a return, contact us at contact@firetailgolf.com.au with your order details.

Certain items may be non-returnable (e.g., gift cards or final-sale items), and this will be clearly stated at purchase.

8. Intellectual Property

All content on the Firetail Golf website—including images, logos, branding, designs, text, graphics, and product names—is the exclusive property of Firetail Golf and is protected under Australian and international intellectual property laws.

You may not:

  • Copy, distribute, modify, or use our content without written permission.
  • Use our trademarks in any way that may cause confusion.

9. Prohibited Uses

You agree not to use our Services for:

  • Any unlawful purpose.
  • Harassing, abusive, or harmful conduct.
  • Uploading viruses, malware, or malicious code.
  • Interfering with the security or function of the website.
  • Attempting to access other users' information.

We may suspend or terminate your access for violating these terms.

10. Third-Party Services

Our website may link to third-party tools or services (e.g., payment processors, analytics tools).
These third parties operate under their own terms and privacy policies.
We are not responsible for their content or practices.

11. Disclaimer of Warranties

Our products and Services are provided “as is” and “as available”.

We do not guarantee that:

  • The website will always be uninterrupted or error-free.
  • All information is entirely accurate.

To the maximum extent allowed by law, we disclaim all warranties, express or implied.

12. Limitation of Liability

To the maximum extent permitted under Australian law:

Firetail Golf will not be liable for any:

  • Indirect, incidental, special, or consequential damages.
  • Loss of profits, data, or business opportunities.
  • Damages resulting from your use or inability to use the Services.

Our total liability for any claim will not exceed the amount you paid for the relevant product.

13. Indemnification

You agree to indemnify and hold harmless Firetail Golf, its employees, directors, and affiliates from any claims or damages arising from:

  • Your misuse of the website,
  • Violation of these Terms,
  • Infringement of rights of third parties.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be handled exclusively in the courts of New South Wales.

15. Changes to These Terms

We may update these Terms at any time.
When we do, we will revise the “Last Updated” date at the top of this page.

Continued use of our Services after changes means you accept the updated Terms.

16. Contact Information

For questions about these Terms, please contact us at:

Firetail Golf
Email: contact@firetailgolf.com.au
Website: firetailgolf.com.au