Privacy Policy

Last Updated: 11/12/2025

This Privacy Policy explains how Firetail Golf (“Firetail Golf”, “we”, “our”, “us”) collects, uses, and protects your personal information when you visit firetailgolf.com.au or purchase our products (the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide to Us

We collect personal information you provide when you:

  • Make a purchase
  • Create an account
  • Contact us via email
  • Subscribe to newsletters
  • Participate in promotions or surveys

This may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (handled securely by third-party payment processors)
  • Order history
b. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Device information
  • Browser type
  • Pages viewed and browsing behavior
  • Cookies or similar tracking technologies
c. Information from Third Parties

We may receive information from:

  • Payment processors (e.g., order confirmation)
  • Shipping carriers
  • Analytics providers

We do not sell personal data to third parties.

2. How We Use Your Information

We may use your information to:

  • Process and deliver orders
  • Send order updates and customer support communications
  • Improve our website and Services
  • Personalise your shopping experience
  • Detect and prevent fraud or misuse
  • Send marketing emails (only with your consent; you may unsubscribe anytime)
  • Comply with legal obligations

3. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain website functionality
  • Remember your preferences
  • Analyse website traffic
  • Improve user experience

You may disable cookies in your browser settings, but some website functions may not work properly.

4. Sharing Your Information

We only share personal information with third parties when necessary to operate our business, including:

a. Service Providers

Such as:

  • Payment processors
  • Website hosting platforms
  • Email marketing tools
  • Shipping and logistics companies
  • Analytics providers

These partners only receive the information necessary to perform their services.

b. Legal Requirements

We may disclose information where required by law, regulation, or court order.

5. International Data Transfers

Because we sell to customers worldwide, your information may be processed in countries outside your own.

Where applicable, we take reasonable steps to ensure your data is protected in line with this Privacy Policy.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Meet legal, tax, or accounting obligations

After this period, we securely delete or anonymise your data.

7. Security

We take reasonable and appropriate steps to protect your information from loss, misuse, or unauthorised access.

However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

For Australian Customers

Under the Australian Privacy Act, you have the right to:

  • Access your personal information
  • Request correction of inaccurate details
  • Complain about privacy concerns
For International Customers (Including EU/UK)

Where applicable under international law, you may also have the right to:

  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to marketing
  • Data portability

To exercise any rights, contact us at contact@firetailgolf.com.au.

9. Marketing Communications

With your consent, we may send marketing emails about:

  • New product releases
  • Exclusive promotions
  • Brand updates

You may unsubscribe at any time by clicking the link in the email or contacting us directly.

10. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.

11. Children’s Privacy

Our Services are not directed toward children under 13.
We do not knowingly collect information from children.

12. Changes to This Policy

We may update this Privacy Policy occasionally.
The “Last Updated” date will be revised when changes are made.

Continued use of our Services signifies acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Policy, please contact us:

Firetail Golf
Email: contact@firetailgolf.com.au
Website: firetailgolf.com.au